You have decided to outsource with an IT vendor for your organization. Although you’re excited about the potential benefits, you just are not 100% sure how to choose your Worcester, MA IT provider. First and foremost, you need to find a reliable IT support company that is local to your headquarters. Onsite support is a tremendous benefit when working with an outsourced IT provider. The bottom line is that when you choose a Worcester, MA IT vendor you will absolutely receive quicker service when onsite support related issues occur.
For example, what if your firewall happens to fail and needs to be replaced ASAP? If your IT support vendor is not located near your premises, they will probably need to locate a third-party contractor in order to help with the issue. It goes without saying that it will take longer to fix your firewall that way, maybe even multiple days longer depending on the third-party’s schedule. On the other hand, when you work with a local Worcester, MA IT vendor they simply need to dispatch an engineer who will quickly fix the problem. The second thing that you need to figure out is does the IT support company actually have any experience within your industry.
Of course technology varies from one industry to another. That means you need to work with an IT provider who has worked with similar type organizations that fall within your industry. You should always ask a potential IT service provider if they have worked with other companies within your industry. Also ask them if they have earned any awards and if they are certified in the type of technologies that your company utilizes. You also need to find out if the IT business can support both your servers and workstations.
This holds especially true if your servers and workstations run on a non-windows based platform. Do they actually have experience supporting your exact operating system such as Mac OS or even Linux? If they don’t support the platform that you are currently on, you would have to switch platforms in order to work with them. Last but certainly not least, does the Worcester, MA IT service provider support the software that your company utilizes? Something to keep in mind, if your company uses custom applications, you shouldn’t expect any outsourced IT provider to know how to use the software. However, they should have the ability to troubleshoot any issues and work with the company that created the custom application.
CS2 Computers has been providing professional IT and Computer services since 2003. We are incredibly proud of the fact that we are an established business with clients in a wide variety of industries. Although we have primarily focused on working with small to midsize organizations, we certainly are not limited to utilizing only consumer grade products. Our company has a great deal of industry certifications and many years of training and experience in large corporate environments coupled with over 10 years in the Small to Medium or “SMB” space.
This provides us with a unique approach to both IT Services and Consulting. Whether you are a one-person operation, or a publicly traded company with hundreds of employees, CS2 has the experience and expertise to make your technology an asset. CS2 Computers has been fortunate enough to work with and for some of the best Biotech Companies, Social Service Agencies, Law Firms, Business and Medical Professionals and Service Providers throughout New England.
Contact us today to learn more!